"We standardize on Fathom" sounds clean until a client insists on Zoom. Or your team runs Fathom for external calls and Zoom for internals. Suddenly follow-up requires two workflows—and neither shows the full client history.
Multi-provider sync solves that without forcing a single recorder.
The reality of mixed stacks
- Clients choose the platform they're comfortable with
- Different departments adopt different tools
- Acquisitions and team changes add new providers over time
SmarterMeetings connects Fathom and Zoom (plus eight other providers) into one inbox. Each syncs on its own schedule; you review everything from one list.
What you gain
- Complete client history across providers
- One task list tied to all meetings
- Consistent review and tagging process
- Single Salesforce push workflow regardless of recorder
Getting both connected
Connect Fathom via API key and Zoom via OAuth in Settings. Tag meetings to clients as they arrive. Your team stops asking "which app was that call in?"
Read the full Fathom integration guide or explore all integrations.